MERCY INFUSION PRIVACY POLICY

Last Updated: April 24, 2025

INTRODUCTION

At Mercy Infusion ("we," "our," or "us"), we are committed to protecting the privacy and security of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mercyinfusion.com (the "Site") or receive services at our Artesia, California infusion center.

Please read this Privacy Policy carefully. By accessing our Site or receiving our services, you acknowledge that you have read and understand this Privacy Policy. This policy is part of our Terms of Service, which governs your use of the Site.

INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms on our website

  • Register for an account

  • Request information about our services

  • Schedule appointments

  • Complete patient intake forms

  • Submit referral forms

  • Contact us with questions or feedback

This personal information may include:

  • Name, address, phone number, and email address

  • Date of birth

  • Insurance information

  • Medical history and current medications

  • Healthcare provider information

  • Payment information

Health Information

As a healthcare provider, we collect protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). Our collection, use, and disclosure of PHI is governed by HIPAA and described in our Notice of Privacy Practices, which is provided to all patients and available upon request.

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns. This information may include:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages viewed and time spent

  • Date and time of your visit

  • Click patterns

We use cookies and similar tracking technologies to collect this information. You can control cookies through your browser settings.

HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services

  • Process and manage appointments and referrals

  • Communicate with you about your care

  • Process payments and billing

  • Send administrative information and service announcements

  • Respond to your inquiries and requests

  • Comply with legal obligations

  • Analyze website usage to improve user experience

  • Protect the security and integrity of our Site and services

DISCLOSURE OF YOUR INFORMATION

We may disclose your information in the following circumstances:

Healthcare Operations

  • To other healthcare providers involved in your care

  • To your insurance company for payment purposes

  • For treatment coordination and appointment scheduling

Business Associates

We may share information with third-party service providers who perform services on our behalf, such as:

  • Electronic health record systems

  • Payment processors

  • Appointment scheduling services

  • Website hosting and maintenance providers

All business associates are required to protect the privacy and security of your information in compliance with HIPAA.

Legal Requirements

We may disclose your information when required by law, including:

  • In response to a court order, subpoena, or legal process

  • To comply with government reporting requirements

  • To protect the rights, property, or safety of Mercy Infusion, our patients, or others

  • To prevent or investigate potential wrongdoing

DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at info@mercyinfusion.com.

YOUR RIGHTS REGARDING YOUR INFORMATION

HIPAA Rights

As a patient, you have certain rights regarding your PHI under HIPAA, including the right to:

  • Access and receive copies of your health records

  • Request amendments to your health information

  • Receive an accounting of certain disclosures of your PHI

  • Request restrictions on certain uses and disclosures

  • Request confidential communications

  • Receive a copy of our Notice of Privacy Practices

For more information about exercising these rights, please contact our Privacy Officer at info@mercyinfusion.com.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other state laws. These rights may include:

  • The right to know what personal information we collect

  • The right to request deletion of personal information

  • The right to opt-out of the sale of personal information

  • The right to non-discrimination for exercising these rights

To exercise your California privacy rights, please contact us at info@mercyinfusion.com.

CHILDREN'S PRIVACY

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@mercyinfusion.com.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our Site with an updated "Last Updated" date. Your continued use of our Site or services after such changes constitutes your acceptance of the revised Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Mercy Infusion
11515 Artesia Blvd.
Artesia, CA 90701
Phone: (562)376-3135
Email: info@mercyinfusion.com