Mercy Infusion FAQ’s

Find answers to common questions

Getting Started

  • Mercy Infusion is a specialized infusion center in Artesia, California, providing life-changing therapies for patients with chronic and complex conditions. We are part of Mercy Pharmacy Group, a healthcare organization that has served Southern California for over 30 years.

  • Yes, infusion therapy requires a referral and prescription from your physician. However, you don't need to worry about coordinating anything yourself—we take care of everything! Once your doctor sends us your referral, our team handles all communication with your physician's office, including obtaining necessary medical records and treatment orders. You can focus on your health while we manage the paperwork.

  • Most patients start within 24-48 hours of referral, compared to weeks of waiting at hospitals. We prioritize getting you the care you need, fast.

  • Your comfort and care are our top priorities. Here's what you can expect:

    Before Your Appointment:

    • Our team will contact you to confirm your appointment time and answer any questions

    • We'll let you know if there's anything you need to do to prepare

    During Your Appointment:

    • Relax in our quiet, spa-like infusion suite with luxury leather massage chairs

    • Enjoy complimentary blankets and pillows for added comfort

    • Help yourself to gourmet refreshments throughout your visit

    • Stay entertained with premium entertainment options and WiFi

    • Bring a guest or family member if you'd like company

    • Our specialized, IGNS-certified infusion nurses will monitor you throughout your treatment

    • 24/7 clinical support is available if you have any concerns

    The Length of Your Visit: Infusion times vary depending on your specific medication and treatment protocol. Your nurse will let you know what to expect for your particular therapy. We're here to make your experience as comfortable and stress-free as possible.

    Location: We're conveniently located in Artesia, CA with free, easy on-site parking.

    Have more questions? Contact us anytime—our compassionate team is here to support you every step of the way.

  • It varies based on your medication and treatment protocol. We will let you know what to expect for your specific therapy.

  • Yes! We are dual-accredited by ACHC and URAC, meeting the highest standards for quality, safety, and patient care in infusion therapy.

Services & Treatments

  • We specialize in a comprehensive range of infusion therapies at our Artesia, CA location, including:

    • IVIG (Intravenous Immunoglobulin) Therapy - We are immunoglobulin therapy experts with IGNS-certified nursing staff

    • SCIG (Subcutaneous Immunoglobulin) Therapy

    • Biologic Infusions - For autoimmune conditions including rheumatoid arthritis, Crohn's disease, ulcerative colitis, and more

    • Comprehensive Hemophilia Care - Specialized treatment and support for hemophilia patients

    • Iron Infusions

    • And more - Contact us to discuss your specific treatment needs

    We offer both in-suite infusions at our comfortable facility and home infusion services for your convenience.

  • Yes! We offer home infusion services for your convenience.

  • We're in Artesia, CA with free, easy on-site parking.

  • Yes, we provide medication delivery to ensure uninterrupted access to your therapy.

Insurance & Costs

  • Yes! We accept Medicare Part B, Medicare Part D, and all major insurance plans. Every patient's insurance coverage is unique, so we encourage you to contact us directly to verify your specific benefits and coverage. Our experienced intake team will work with you to confirm your insurance details and ensure you understand your coverage before your first appointment. We're here to make the insurance process as simple as possible.

  • It depends on your insurance plan. We verify your coverage upfront and provide clear information about any costs before you begin treatment.

  • Yes! Our intake team handles all prior authorization paperwork with your insurance company and physician. You won't need to make calls or chase down documents—we take care of everything.

  • Absolutely! We know that navigating insurance and managing healthcare costs can be overwhelming, so we handle it for you:

    Prior Authorization Support: Our experienced intake team has a proven track record of authorization success. We work directly with your insurance company and physician to obtain all necessary approvals quickly and efficiently. You won't need to make calls or chase down paperwork—we take care of everything.

    Financial Assistance:

    • Copay Assistance Programs - We help you access manufacturer copay cards and assistance programs to reduce your out-of-pocket costs

    • Financial Assistance Options - We work with you to find financial support programs you may qualify for

    • Cost Transparency - We provide clear information about your costs upfront, so there are no surprises

    • Lowest Cost Solutions - Our team actively works to find the most affordable treatment options for your specific situation

    Our goal is to remove financial barriers so you can focus on your health and treatment. Contact us to discuss your specific situation—we're here to help.

    [Learn more about copay assistance →]

What to Expect

  • Bring your insurance card(s) and any medications you're currently taking. We'll handle the rest.

  • Yes! Guests and family members are welcome.

    • Quiet, spa-like atmosphere

    • Luxury leather massage chairs

    • Complimentary blankets and pillows

    • Gourmet refreshments

    • Premium entertainment and WiFi

    • Free parking

  • Yes, transportation assistance is available if needed. Ask our team for details.

Why Mercy Infusion?

  • We offer a personalized, patient-centered experience that you simply can't find in a hospital setting:

    Faster Access to Care:

    • 24-48 hour onboarding vs. weeks of waiting at hospitals

    • Flexible scheduling including weekends and early appointments

    • 24/7 clinical support for our patients

    Expert, Specialized Care:

    • IGNS-certified nursing staff specializing in infusion therapy

    • Immunoglobulin therapy experts (IVIG/SCIG)

    • Comprehensive hemophilia care specialists

    Comfort & Convenience:

    • Quiet, spa-like atmosphere (not a busy hospital environment)

    • Luxury leather massage chairs

    • Complimentary blankets, pillows, and gourmet refreshments

    • Premium entertainment and WiFi

    • Free, easy on-site parking

    • Guests/family members welcome

    • Transportation assistance available if needed

    Financial Support:

    • Copay assistance programs

    • Financial assistance options

    • We work to find the lowest cost to you

    • Prior authorization handled by our expert team

    Flexibility:

    • Both in-suite and home infusion options available

    • We accommodate your schedule, not the other way around

    Our compassionate team is dedicated to providing high-quality care in a comfortable, welcoming environment. You're not just a patient number here—you're part of our family.

Still Have Questions?

We're here to help. Call us at (833) 594-0124 or Contact Us