How It Works
A Simple, Coordinated Process to Start Your Infusion Therapy
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At Mercy Infusion, we make receiving your medication simple, fast, and stress-free.
Once your physician sends your prescription, our team immediately begins coordinating every step, from benefits verification to prior authorization, so you do not have to manage the process on your own.
Whether your therapy is delivered at home or scheduled in our ambulatory infusion suite, our goal is to provide a smooth, seamless experience so you can begin treatment as quickly and reliably as possible.
Step 1: Prescription and Intake
Your care begins when we receive a prescription or referral from your physician.
Our intake team reviews your information and begins coordinating your therapy plan.
- We confirm your diagnosis and prescribed treatment
- We gather required clinical documentation
- We coordinate directly with your physician if additional information is needed
This ensures everything is in place before moving forward.
Step 2: Benefits Verification and Prior Authorization
Our team works directly with your insurance provider to verify coverage and obtain prior authorization if required.
- Benefits are verified, often within 24 to 48 hours
- Prior authorization is submitted and tracked
- Any issues or delays are addressed proactively
We handle this process end-to-end to minimize delays and reduce administrative burden for patients and providers.
Step 3: Medication Coordination and Scheduling
Once approval is in place, we coordinate your medication and schedule your therapy.
- Medications are sourced and prepared according to clinical guidelines
- Delivery is arranged for home infusion or scheduled for our infusion suite
- Timing is coordinated based on your availability and treatment plan
We follow all appropriate clinical protocols and manufacturer requirements to ensure safety, accuracy, and compliance.
Step 4: Infusion Therapy Delivery
Your therapy is delivered in the setting that works best for you.
Home Infusion
- Medication and supplies are delivered to your home
- A nurse administers therapy or provides training if appropriate
- One-on-one support is provided throughout treatment
Infusion Suite
- Therapy is administered in a supervised clinical setting
- Experienced staff monitor your infusion
A comfortable, structured environment is provided
Step 5: Ongoing Monitoring and Support
Our team continues to support you throughout your treatment.
- Ongoing clinical monitoring and coordination with your physician
- Support for scheduling future treatments
- Assistance with insurance renewals or changes
- Access to our team for questions and guidance
We are here to ensure your therapy remains consistent, safe, and well-coordinated over time.
Insurance and Coverage
Mercy Infusion works with a wide range of insurance plans to help patients access care.
We accept:
- Medicare
- Medicaid
- Commercial PPO plans
- Managed care plans
Our team verifies your benefits, obtains authorization, and helps resolve issues so you can focus on your treatment.
What to Expect
From your first call through ongoing treatment, you can expect:
- Clear communication at every step
- Fast coordination and minimal delays
- Personalized support based on your needs
- A team that works closely with your physician
Our goal is to make the process straightforward and reliable so you feel confident starting and continuing therapy.
Ready to Get Started
Whether you are a patient, caregiver, or provider, our team is here to help.
Patients and Caregivers
Call 833-594-0124 or start your intake here
Providers
Download referral forms
Treatments
Other Infusion Therapies
Conditions
IVIG Brands
SCIG Brands
Get Started and Contact
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