Mercy Infusion FAQ’s

Mercy Infusion is a specialized infusion center in Artesia, California, providing life-changing therapies for patients with chronic and complex conditions. We are part of Mercy Pharmacy Group, a healthcare organization that has served Southern California for over 30 years.

Yes, infusion therapy requires a referral and prescription from your physician. However, you don’t need to worry about coordinating anything yourself—we take care of everything! Once your doctor sends us your referral, our team handles all communication with your physician’s office, including obtaining necessary medical records and treatment orders. You can focus on your health while we manage the paperwork.

Most patients start within 24-48 hours of referral, compared to weeks of waiting at hospitals. We prioritize getting you the care you need, fast.

Your comfort and care are our top priorities. Here’s what you can expect:

Before Your Appointment:

• Our team will contact you to confirm your appointment time and answer any questions

• We’ll let you know if there’s anything you need to do to prepare

During Your Appointment:

• Relax in our quiet, spa-like infusion suite with luxury leather massage chairs

• Enjoy complimentary blankets and pillows for added comfort

• Help yourself to gourmet refreshments throughout your visit

• Stay entertained with premium entertainment options and WiFi

• Bring a guest or family member if you’d like company

• Our specialized, IGNS-certified infusion nurses will monitor you throughout your treatment

• 24/7 clinical support is available if you have any concerns

The Length of Your Visit: Infusion times vary depending on your specific medication and treatment protocol. Your nurse will let you know what to expect for your particular therapy. We’re here to make your experience as comfortable and stress-free as possible.

Location: We’re conveniently located in Artesia, CA with free, easy on-site parking.

Have more questions? Contact us anytime—our compassionate team is here to support you every step of the way.

Yes! We accept Medicare Part B, Medicare Part D, and all major insurance plans. Every patient’s insurance coverage is unique, so we encourage you to contact us directly to verify your specific benefits and coverage. Our experienced intake team will work with you to confirm your insurance details and ensure you understand your coverage before your first appointment. We’re here to make the insurance process as simple as possible.

Yes! Our intake team handles all prior authorization paperwork with your insurance company and physician. You won’t need to make calls or chase down documents—we take care of everything.

Absolutely! We know that navigating insurance and managing healthcare costs can be overwhelming, so we handle it for you:

Prior Authorization Support: Our experienced intake team has a proven track record of authorization success. We work directly with your insurance company and physician to obtain all necessary approvals quickly and efficiently. You won’t need to make calls or chase down paperwork—we take care of everything.

Financial Assistance:

• Copay Assistance Programs – We help you access manufacturer copay cards and assistance programs to reduce your out-of-pocket costs

• Financial Assistance Options – We work with you to find financial support programs you may qualify for

• Cost Transparency – We provide clear information about your costs upfront, so there are no surprises

• Lowest Cost Solutions – Our team actively works to find the most affordable treatment options for your specific situation

Our goal is to remove financial barriers so you can focus on your health and treatment. Contact us to discuss your specific situation—we’re here to help.

[Learn more about copay assistance →]