Mercy Infusion FAQ’s
Find answers to common questions
Consultation and treatment for a variety of cardiovascular diseases
Getting Started
Who is Mercy Infusion?
Mercy Infusion is a specialized infusion center in Artesia, California, providing life-changing therapies for patients with chronic and complex conditions. We are part of Mercy Pharmacy Group, a healthcare organization that has served Southern California for over 30 years.
Do I need a referral from my doctor?
Yes, infusion therapy requires a referral and prescription from your physician. However, you don’t need to worry about coordinating anything yourself—we take care of everything! Once your doctor sends us your referral, our team handles all communication with your physician’s office, including obtaining necessary medical records and treatment orders. You can focus on your health while we manage the paperwork.
How quickly can I start treatment?
Most patients start within 24-48 hours of referral, compared to weeks of waiting at hospitals. We prioritize getting you the care you need, fast.
What should I expect during my infusion appointment?
Your comfort and care are our top priorities. Here’s what you can expect:
Before Your Appointment:
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Our team will contact you to confirm your appointment time and answer any questions
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We’ll let you know if there’s anything you need to do to prepare
During Your Appointment:
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Relax in our quiet, spa-like infusion suite with luxury leather massage chairs
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Enjoy complimentary blankets and pillows for added comfort
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Help yourself to gourmet refreshments throughout your visit
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Stay entertained with premium entertainment options and WiFi
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Bring a guest or family member if you’d like company
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Our specialized, IGNS-certified infusion nurses will monitor you throughout your treatment
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24/7 clinical support is available if you have any concerns
The Length of Your Visit: Infusion times vary depending on your specific medication and treatment protocol. Your nurse will let you know what to expect for your particular therapy. We’re here to make your experience as comfortable and stress-free as possible.
Location: We’re conveniently located in Artesia, CA with free, easy on-site parking.
Have more questions? Contact us anytime—our compassionate team is here to support you every step of the way.
How long does an infusion take?
It varies based on your medication and treatment protocol. We will let you know what to expect for your specific therapy.
Is Mercy Infusion accredited?
Yes! We are dual-accredited by ACHC and URAC, meeting the highest standards for quality, safety, and patient care in infusion therapy.
How do I become a patient?
You can become a patient through a provider referral or by contacting our team directly. Our intake team will guide you through enrollment, insurance verification, and therapy coordination.
How do I transfer my prescription?
Simply provide us with your current pharmacy information. We will coordinate the transfer on your behalf.
Do you contact my doctor?
Yes. We coordinate directly with your prescribing provider for prescriptions, clinical updates, and therapy management.
How do physicians submit referrals?
Providers can submit referrals via fax, phone, or secure electronic submission. Our team ensures rapid intake and processing.
How quickly can therapy start?
Start times vary based on insurance approval and clinical readiness, but we work to initiate therapy as quickly as possible.
Services & Treatments
What types of infusion therapy do you offer?
We specialize in a comprehensive range of infusion therapies at our Artesia, CA location, including:
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IVIG (Intravenous Immunoglobulin) Therapy – We are immunoglobulin therapy experts with IGNS-certified nursing staff
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SCIG (Subcutaneous Immunoglobulin) Therapy
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Biologic Infusions – For autoimmune conditions including rheumatoid arthritis, Crohn’s disease, ulcerative colitis, and more
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Comprehensive Hemophilia Care – Specialized treatment and support for hemophilia patients
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Iron Infusions
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And more – Contact us to discuss your specific treatment needs
We offer both in-suite infusions at our comfortable facility and home infusion services for your convenience.
Can I receive treatment at home?
Yes! We offer home infusion services for your convenience.
Where are you located?
We’re in Artesia, CA with free, easy on-site parking.
Do you offer medication delivery?
Yes, we provide medication delivery to ensure uninterrupted access to your therapy.
What is a specialty pharmacy?
A specialty pharmacy provides medications used to treat complex, chronic, or rare conditions. In addition to dispensing medications, specialty pharmacies offer clinical monitoring, education, and ongoing support.
What is home infusion therapy?
Home infusion therapy allows patients to receive intravenous (IV), subcutaneous, or injectable medications safely in their home under the supervision of pharmacists and nurses.
What medications do you dispense?
We dispense a wide range of specialty medications, including biologics, injectables, and infusion therapies for chronic and complex conditions.
What disease states do you treat?
We support patients across multiple specialties, including:
- Rheumatology
- Neurology
- Gastroenterology
- Dermatology
- Oncology/Hematology
- Pulmonology
- Infectious Disease
- Endocrinology
Is home infusion safe?
Yes. Home infusion is safe when coordinated by a licensed specialty pharmacy with trained clinical staff and appropriate patient education.
Do you coordinate nursing services?
Yes. We coordinate in-home nursing or infusion suite services based on your clinical needs.
Can you provide infusion at different sites of care?
Yes. Depending on your payer, we can coordinate infusion in:
- Your home
- Our ambulatory infusion suite (AIS)
- Other approved sites of care
Insurance & Costs
Do you accept my insurance?
Yes! We accept Medicare Part B, Medicare Part D, and all major insurance plans. Every patient’s insurance coverage is unique, so we encourage you to contact us directly to verify your specific benefits and coverage. Our experienced intake team will work with you to confirm your insurance details and ensure you understand your coverage before your first appointment. We’re here to make the insurance process as simple as possible.
Will I have out-of-pocket costs?
It depends on your insurance plan. We verify your coverage upfront and provide clear information about any costs before you begin treatment.
Do you help with insurance authorization?
Yes! Our intake team handles all prior authorization paperwork with your insurance company and physician. You won’t need to make calls or chase down documents—we take care of everything.
Do you offer copay and financial assistance?
Absolutely! We know that navigating insurance and managing healthcare costs can be overwhelming, so we handle it for you:
Prior Authorization Support: Our experienced intake team has a proven track record of authorization success. We work directly with your insurance company and physician to obtain all necessary approvals quickly and efficiently. You won’t need to make calls or chase down paperwork—we take care of everything.
Financial Assistance:
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Copay Assistance Programs – We help you access manufacturer copay cards and assistance programs to reduce your out-of-pocket costs
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Financial Assistance Options – We work with you to find financial support programs you may qualify for
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Cost Transparency – We provide clear information about your costs upfront, so there are no surprises
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Lowest Cost Solutions – Our team actively works to find the most affordable treatment options for your specific situation
Our goal is to remove financial barriers so you can focus on your health and treatment. Contact us to discuss your specific situation—we’re here to help.
Does insurance cover home infusion and specialty medications?
Most insurance plans cover home infusion and specialty medications; coverage varies by plan. Our team helps determine your specific benefits.
Do you verify my insurance benefits?
Yes. We perform comprehensive benefit verification before starting therapy.
Will you obtain prior authorization?
Yes. We manage the prior authorization process with your insurance provider and physician.
Do you offer copay assistance?
Yes. We help identify copay assistance programs to reduce out-of-pocket costs when available.
Do you coordinate manufacturer patient assistance programs?
Yes. We assist eligible patients with enrollment in manufacturer-sponsored assistance programs.
What insurance plans do you accept?
We work with commercial PPO plans, Medicare, Tricare, Medi-Cal, and managed care plans. Please contact us for plan-specific verification.
What if my insurance changes?
Notify us as soon as possible. We will re-verify benefits and work to ensure uninterrupted therapy.
What to Expect
What should I bring to my appointment?
Bring your insurance card(s) and any medications you’re currently taking. We’ll handle the rest.
Can I bring someone with me?
Yes! Guests and family members are welcome.
What amenities do you offer?
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Quiet, spa-like atmosphere
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Luxury leather massage chairs
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Complimentary blankets and pillows
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Gourmet refreshments
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Premium entertainment and WiFi
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Free parking
Do you offer transportation assistance?
Yes, transportation assistance is available if needed. Ask our team for details.
How are medications delivered?
Medications are shipped directly to your home in temperature-controlled packaging, or delivered by our team when applicable.
Who delivers my medication?
Depending on therapy, delivery may be handled by our pharmacy team or a specialty courier.
What happens if I’m not home during delivery?
We coordinate delivery times and provide tracking updates to ensure safe receipt. Alternate arrangements can be made if needed.
Can I pick up my medication instead of having it shipped?
In some cases, pickup may be arranged depending on therapy and location.
What equipment is provided?
We provide all necessary infusion supplies, including:
- Infusion pump, if required
- IV tubing
- Administration supplies
- Dressings
- Flushes
- Sharps container
Will a nurse come to my home?
If required, a nurse will visit your home to administer therapy, train you, or monitor treatment.
Can I administer my own infusion?
Depending on the therapy, many patients can self-administer after proper training and clinical approval.
Do you provide medication education?
Yes. Our pharmacists provide comprehensive education before starting therapy.
Can I speak with a pharmacist?
Yes. Our pharmacists are available for consultations and clinical support.
What if I miss a dose?
Contact our pharmacy immediately. We will provide guidance based on your specific therapy.
What should I do if I experience side effects?
Notify us or your physician right away. For severe reactions, seek emergency care.
How do I report side effects?
You can report side effects directly to our clinical team by phone at any time.
How should I store my medication?
Storage requirements vary. Some medications require refrigeration, while others are stored at room temperature. Follow the provided instructions carefully.
Do medications require refrigeration?
Many specialty medications do. We will clearly label and educate you on proper storage.
What should I do with unused medications?
Do not discard unused medications in household trash. Contact us for proper disposal instructions or use approved medication take-back programs.
How do I refill or reorder medications and supplies?
We make it easy to stay on track with your medications by automatically coordinating refills when they’re due. You can call our pharmacy anytime or simply reply to your refill reminders.
Can I travel while receiving infusion therapy?
Yes. Please notify us in advance so we can coordinate medication delivery and care at your destination.
What if my infusion pump alarms?
Follow the troubleshooting steps provided during training and contact our pharmacy if the issue persists.
How do I contact your clinical team after hours?
Call our main pharmacy number to reach on-call staff.
Why Mercy Infusion?
Why choose Mercy Infusion over a hospital?
We offer a personalized, patient-centered experience that you simply can’t find in a hospital setting:
Faster Access to Care:
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24-48 hour onboarding vs. weeks of waiting at hospitals
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Flexible scheduling including weekends and early appointments
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24/7 clinical support for our patients
Expert, Specialized Care:
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IGNS-certified nursing staff specializing in infusion therapy
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Immunoglobulin therapy experts (IVIG/SCIG)
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Comprehensive hemophilia care specialists
Comfort & Convenience:
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Quiet, spa-like atmosphere (not a busy hospital environment)
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Luxury leather massage chairs
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Complimentary blankets, pillows, and gourmet refreshments
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Premium entertainment and WiFi
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Free, easy on-site parking
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Guests/family members welcome
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Transportation assistance available if needed
Financial Support:
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Copay assistance programs
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Financial assistance options
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We work to find the lowest cost to you
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Prior authorization handled by our expert team
Flexibility:
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Both in-suite and home infusion options available
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We accommodate your schedule, not the other way around
Our compassionate team is dedicated to providing high-quality care in a comfortable, welcoming environment. You’re not just a patient number here—you’re part of our family.
Is someone available after business hours?
Yes. We offer 24/7 support for urgent clinical needs.
Are your pharmacists available 24/7?
Yes. A pharmacist is available after hours for urgent concerns.
What accreditations does your pharmacy hold?
We maintain nationally recognized specialty pharmacy accreditations such as URAC and ACHC. We adhere to strict quality and safety standards.
What languages do your staff speak?
We support a diverse patient population and offer multilingual assistance.
How is patient privacy protected?
We comply with HIPAA regulations to ensure your personal health information is secure and confidential.
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